Returns Policy
At Urban Streetwears, we are committed to providing high-quality products and a great shopping experience. Since we work with **Printful** for print-on-demand fulfillment, our return policy is aligned with their terms and conditions. Please read the details below to understand our policy:
1. Custom and Personalized Items
As our products are made-to-order and printed individually, we do **not** accept returns or exchanges for custom or personalized items unless they are damaged or defective. This includes all apparel and accessories featuring custom designs, logos, or text.
2. Damaged or Defective Products
If you receive a product that is defective, damaged, or if an error has occurred with your order (e.g., wrong size, wrong design, etc.), please contact us within **14 days** of receiving your order.
- To process your return or replacement, please send an email to urban Streetwears@outlook.com with:
- Your order number
- Photos of the damaged or defective item
- A brief description of the issue
- We will either send you a replacement or issue a full refund, depending on the situation.
3. Shipping Errors
If there’s an error in shipping (wrong item or size) caused by Printful, we will correct the mistake by sending you a replacement at no extra charge. You must report any issues within **14 days** of receiving your product.
4. Non-Returnable Items
Due to the nature of print-on-demand production, we cannot accept returns for items that are not damaged or defective. This includes all products such as:
- Apparel (t-shirts, hoodies, etc.)
- Accessories
- Home décor
- Posters, and other custom print products
5. Customer Satisfaction
Your satisfaction is important to us. If you have any concerns about your order, please don’t hesitate to contact us. While we cannot accept returns for non-defective products, we want to ensure your experience with Urban Streetwears is a positive one.
6. Contact Us
If you have any questions or need to address a problem with your order, please get in touch with our customer support team at urbanstreetwears@outlook.com. We’re here to help!